Trade supply
Returns & Damages
A straightforward trade policy — check your delivery, tell us quickly, we put it right.
Check your delivery on arrival
Please check quantities and condition within 14 days of delivery. Report any shortage, damage or fault to us within that window, quoting your order number, and we will replace or refund the affected characters.
Damaged or faulty goods
Photographs of the damaged characters and outer packaging help us resolve claims fast and are required for carrier damage. Faulty characters are replaced free of charge, including delivery.
Unwanted stock
As a trade supplier we can accept returns of unused, unopened stock in resaleable condition within 14 days of delivery. Return carriage is the customer's responsibility and a restocking charge may apply on large mixed orders. Contact us first — returns sent without notifying us cannot be credited reliably.
Who to contact
Returns and damage claims are handled by TPL — Trade Plate Letters, a trading name of Detail Lab Products Ltd (registered in England & Wales, company number 16639721). Email sales@tradeplateletters.co.uk before returning anything. Returns address on request; our registered office is Unit 10, Park Road, High Peak, United Kingdom, SK23 0LL.
Business customers
Orders are supplied on a business-to-business basis. Distance selling consumer cancellation rights do not apply to trade accounts, but the rights above are given as standard.